ICEdot Frequently Asked Questions
“I’m looking for information about the Crash Sensor. Is it available yet?”
Not yet. But you can be the first to know. Click the link below to find out more.Find out more and Sign up for updates
“I Already Have a Band…”
(or some other physical ICEdot product)
Maybe you bought it at a retail location. Maybe someone gave it to you as part of a training program or as a gift. If you haven’t activated your product and assigned it to a profile, just click below and you’ll be on your way.
“I Ordered Several Items & Didn’t Receive Them All…”
Our products are custom-made just for you and some are produced at different locations. We want to get them to you as soon as they are ready, so they often ship separately. Please allow up to four weeks for all items to arrive.
“How much is the premium membership?”
The premium membership is $10 per year, per person. For example, if you have four people in your family and want a membership for everyone in your family then the total membership cost would be $40 each year. You can learn more about what a premium membership entails by visiting our premium page.
“How will first responders know about this service? Do all paramedics know about this?”
Our service was created in 2009. We are partnered with the American Ambulance Association and the NAEMT – two of the largest nationwide EMS organizations. We perform outreach programs to EMS groups across the country and have worked directly with many groups to individually train their first responders.
More importantly, all of our identifiers include simple ICE (In Case of Emergency) instructions for accessing our system. So, even if a first responder has not been specifically trained, he or she can access basic identification and notification information. In fact, our member cards are designed to be placed next to your driver’s license or ID card — someplace paramedics are already trained to look! Finally, on other occasions, our members are simply able to hand their ICEdot identifier to a first responder as a means of ensuring accurate identification and care.
“Can I create multiple ICE profiles on my account?”
Yes. An account can have multiple ICE profiles.
“How do I upload a photo?”
After you create your ICE Profile you’ll see your name(s) on the ICE Profiles page.On the left of your name(s) on your ICE Profile page there is a button that reads, “Upload a photo” click on that. It will allow you to “choose a file” from your computer. Find an image on your computer and select it. Then click on “Upload photo.” It may take a few seconds but your photo should appear next to your name. That’s the photo that will be printed on your glove box form and your ICEdot membership card (for premium members).
“How do I get a replacement card and/or key fob?”
Every premium member is entitled to 1 free replacement member card and key fob per year. To order your free replacement, please visit our replacement card page. Just sign in and pick which members need a free replacement member kit.
“Where do I place the ICEdot sticker?”
You place the ICEdot sticker on the rear driver’s side window of your car.
“I don’t want to store my information online, is there some way I can still participate in the ICEdot program?”
Yes. Please use this link to print out a blank ICEdot form to fill out manually and place in your glove box.
“Will 5-10-20 work everywhere? If not, what should I use?”
5-10-20 is a Premium US short code. As such, it will only work in the US and on phones and phone plans that support premium short codes. Because of this, we also include a US long code +1 918-373-9989 that will work on any phone. The long code will also work internationally for any phone that can send/receive SMS to a US number. All of our ICEdot identifiers include both numbers.